Order Information
Before ordering, please note that:
- Because of frequent updates, none of our software comes with
printed manual. Our software
manual is provided in either Adobe PDF or Windows help format
and can be printed by the user as needed.
- Because free evaluation copies of all
of our products are available for downloading, we do not accept
returns. The evaluation software is, in almost all respects, identical
to the full version except that it has a small sample food database
of approximately 800 items. Since there are many sophisticated
features in our software, please spend as much time as you wish
to evaluate the software before ordering.
- Free technical support is provided via email or by phone. US
customers will be given a toll-free number for tech support.
- Order is normally processed within 2 business days. Please check
your email for confirmation after ordering.
Payment Options
We accept credit card or check payment through PayPal.
Just click on the Add to Cart button at the bottom of each
product description page.
Alternatively,
- Amazon.com users can pay us via amazon.com gift certificates.
- We also accept orders by postal mail.
If you wish to use any of these alternative payment options and
are entitled to discounted price for upgrading, please email us
first for additional information.
Software Delivery
Currently, our software can be delivered by regular postal mail,
by email as zip file attachment, or by downloading from our server.
Please let us know, when you order, which method of delivery you
prefer.
For software delivery by downloading:
For software delivery by email:
- You need approximately 2 to 4MB of free space in your emailbox
to receive the file. Hotmail email accounts usually do not have
enough space.
- If you don't see the file within 24 hours of our confirmation,
please check with us. Sometimes, files with large attachments
are redirected to special folders by recipients' ISPs.
- Please give us a contact phone number! Sometimes email is not
deliverable for a variety of reasons. Without your regular address
or phone number, we cannot reach you.
- The same small 'Shipping and Handling' charge applies as with
postal mail delivery option.
For software delivery by postal mail:
- Please allow approximately 10 days for the package to reach
US addresses and a few more days for international destinations.
- If you still haven't received the software after this time,
please let us know so we can send a replacement package. In the
meantime, you should download the full version of the software
from our server for immediate use.
|
